The lift pass is strictly personal and cannot be transferred. A personal photo is needed for 9-day or longer passes.
A non-refundable withdrawal of the lift pass may take place in case of violation of rate and transportation conditions, misuse of tickets, non observance of the closing of slopes, forest and conservation areas. Inspections are carried out regularly. At the time of purchase, the customer must exhibit a valid ID document to obtain the reduction for senior, juniors and baby. No self-certifications are allowed.
For everybody’s safety all clients are requested to follow the signs on the ski runs and the behavioural FIS rules and to ski carefully and according to their abilities.
Kids under 14 must wear a helmet. It is forbidden to climb on the slopes and to ski off the signed runs.
New Standard to respect (from January 1st 2022)
All users of the ski slopes under the age of 18 are required to wear a helmet.
The skier who uses the alpine ski slopes must have valid insurance that covers his / her civil liability for damage or injuries caused to third parties. If you don’t have insurance, you can purchase it at the ticket office (also in the online shop). The price is € 3,000 per day and €1,50 per day for Baby. For season pass, there is the possibility of purchasing Multisport seasonal insurance at the price of € 46.
Possible police checks to see if the skier is under the influence of alcohol or drugs
Rate prevalence during season changes
By buying a lift pass during changes of season, the price depends on the majority of days in high or low season. Days being equal, the higher rate will always be applied.
Lift passes cannot be refunded or replaced due to bad weather, loss, theft, withdrawal for misuse, closure of lifts (even partial due to bad weather conditions), closure of ski runs (even partial for lack of snow, competitions or training session), illness or departure in advance.
Only in case of ski accident a refund is available. The unused days will be refunded upon presentation of a medical report signed by a local doctor. The refund is possible for the injured person only.
Loss of lift pass
Against payment of € 30 a duplicate will be issued only in case of 2 or more days tickets whose number (printed on the left side above the duration) is known.
The lift passes are loaded on electronics card (KEY CARD) upon payment of a € 5 deposit that will be given back when returning the intact and functioning pass to the ticket offices. The key card must be worn on the left side of the jacket, away from mobile phones or other devices with radio frequency.